Privacy Policy

1. Information We Collect

Depending on how you use our services, we may collect the following categories of information:

• Account information: Name, email address, username, and account credentials or authentication information.
• Billing information: Payment status, transaction identifiers, invoices, and billing history. Payment details may be processed directly by our payment providers.
• Technical information: IP addresses, browser type, device information, access timestamps, and relevant server logs.
• Hosting data: Server configurations, uploaded files, Minecraft server data, Discord bot files, and other data necessary to deliver your hosting service.
• Support communications: Messages, support tickets, and information you provide when contacting us.

2. How We Use Your Information

We may use collected information to:

• Create and manage customer accounts.
• Provision and maintain hosting services.
• Process payments and manage subscriptions.
• Respond to support requests and troubleshoot issues.
• Detect fraud, abuse, security threats, and violations of our terms.
• Maintain, monitor, and improve our infrastructure.
• Meet applicable legal and regulatory obligations.
• Send important service, billing, or security notifications.

3. Minecraft and Discord Bot Hosting Data

When you use our hosting services, you may upload files, plugins, configurations, databases, and other content to our infrastructure.

This information is used to operate and support the service you purchased. Authorized personnel may access relevant data when reasonably necessary for technical support, maintenance, security investigations, or compliance with legal obligations.

You are responsible for ensuring that you have the rights and permissions needed to upload and use your content. Do not include passwords, API keys, or other secrets in support requests unless absolutely necessary and a secure method has been provided.

4. Payments and Billing

Payments may be handled by third-party payment processors. Those providers may collect and process payment information under their own privacy policies and terms.

KermitCloud Hosting may retain transaction records, invoice details, and payment status information needed for billing, accounting, fraud prevention, and legal compliance. We do not claim to store full payment card details unless our actual payment systems support and require this.

5. Cookies and Similar Technologies

Our website or client panel may use cookies or similar technologies to maintain sessions, support account authentication, remember preferences, and improve website functionality.

Third-party services integrated into our website may also use their own technologies. You can manage cookies through your browser settings, although disabling essential cookies may affect website functionality.

6. Sharing of Information

We do not sell personal information as part of our ordinary business operations. We may share relevant information with:

• Service providers: Providers that help with infrastructure, payments, security, customer support, and website operations.
• Legal authorities: When disclosure is required by applicable law or valid legal process.
• Security and fraud services: Where reasonably necessary to investigate abuse, prevent fraud, or protect our customers and systems.
• Business transfers: If our business or relevant assets are transferred, subject to applicable legal requirements.

7. Data Storage and Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, or alteration. However, no online service or storage system can be guaranteed to be completely secure.

Access to customer data should be limited to authorized individuals who need it to perform their responsibilities.

8. Data Retention and Deletion

We retain information for as long as reasonably necessary to provide services, maintain account and billing records, resolve disputes, enforce our agreements, and comply with legal obligations.

When a hosting service is cancelled or an account is closed, associated files and account data may be deleted according to our operational procedures and applicable retention requirements. Do not assume that server files or backups will remain available after cancellation.

You may contact support to ask about account deletion or the handling of your personal information, subject to applicable legal and contractual requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have rights to object to or restrict certain processing, or request a copy of your information.

Contact us to submit a privacy request. We may need to verify your identity before processing it, and some requests may be limited by applicable law.

10. Third-Party Services and Links

Our website or services may link to or integrate with third-party platforms, including Discord and payment providers. These services operate under their own privacy policies. We encourage you to review their policies before providing them with personal information.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

11. Children's Privacy

Our services are not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us so we can review the situation and take appropriate action.

Where required, parental consent and other legal protections will apply.

12. Changes to This Policy

We may update this Privacy Policy as our services, security practices, or legal obligations change. The revised policy will be published on this page with an updated revision date. Changes will take effect as permitted by applicable law.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact KermitCloud Hosting through our official support channels.

Contact Support on Discord

Website: kermitcloud.com